Thursday, May 15, 2014

The Microsoft User "Experience"

Do You Enjoy The Microsoft User Experience?

I don't.

Today, I turn on my computer to see this:



Fifteen "important" updates, 94.7MB's worth.

Really?

My reaction: something's terribly wrong.

But what? How bad is it? Was my computer already hurt?

It's just not a comforting "welcome-to-a-new-day" moment.

Part two of the experience is hardly warm and fuzzy, either.

You have to restart your computer.

Not knowing what, if any, impact, these "important" updates may have on other software.

Only after you restarting will you learn.

But, please, restart your computer. Trust us:


On this day, after restarting, I "experienced" trouble connecting to the internet.

Due to one of Microsoft's 15 important updates?

I don't know.

But it happened.

Nothing about the experience is enjoyable.

The text, process, multiple steps, time required, the operational uncertainty.

All uncomfortable, at best.

Why does Microsoft continue this experience?

Is this the best the U.S.-based business can do?

Does anyone enjoy it?

Do you?

It's almost as if we have to put up with Microsoft.

Because that's the way, "It's always been."






Twitter: @schwartznow
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