Wednesday, May 1, 2013

Ford Navigating Data, Privacy, Innovation

How data is changing the car game for Ford

Derrick Harris,
Mike Cavaretta, technical leader for predictive analytics and data mining with Ford Research & Innovation, added that Ford is really interested in collecting more data from more vehicles, but noted there’s also a privacy concern that could come into play. The potential of someone knowing where and how you’re driving might not appeal to the mainstream just yet (just look at all that data Tesla collects about its cars and can present if it really wants to), but as with the Energi, data does present some opportunities to improve the customer experience.
Navigating carefully the intersection of big data, privacy, customer satisfaction and innovation.

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